Refunds & Cancellation Policy
Digital content cannot be “returned”, so we keep this simple and fair: try it free first, and if a paid purchase is not what you expected, tell us within seven days.
1. Try before you buy
The opening chapters of the Interactive 3D Edition are free to every registered user, so you can judge the experience before paying. Please use them.
2. Interactive Edition (individual purchase)
- You may request a full refund within 7 days of purchase if you have marked fewer than 3 chapters as read in the paid section.
- After 7 days, or once substantial paid content has been used, the purchase is non-refundable.
- If the paid content fails to open on a supported device and we cannot fix it within 5 working days, you receive a full refund regardless of the above.
3. Ergonomics Coach subscriptions (when launched)
- Cancel any time from your dashboard; access continues to the end of the paid period and no further charge is made.
- The first 7 days of a new subscription are fully refundable on request.
- Part-period refunds are not given, except where the service was unavailable for more than 72 continuous hours through our fault.
4. Institutional licences
Refunds and cancellations for college and association licences follow the terms of the institutional agreement.
5. Printed book and Kindle edition
The paperback and Kindle edition are sold by Amazon and are covered by Amazon's return policy, not this one.
6. How to request a refund
Email drsudhir.omfs@dantaveda.com from the address on your account with the subject “Refund request” and your order reference. Approved refunds are returned to the original payment method through Razorpay within 5–7 working days of approval; your bank may take a few further days to show it.
7. Duplicate or failed payments
If you were charged twice, or money was deducted without access being granted, write to us with the transaction reference and the duplicate or failed amount is refunded in full.